File a complaint

Something you are not happy about, and want to file a complaint directly to the team responsible for customer service? Fill out the form, and let us know how we can help.

Form

If you are not satisfied with the response from the Customer Service team, you have the option to file a complaint with the Financial Complaint Board. You can fill out a complaint form at www.fanke.dk or call the Secretariat directly at +45 35 43 63 33.

If you are a business client (B2B), and dissatisfied with Penning'shandling of a case/complaint, the case will typically not be handled by the Financial Complaint Board according to its statutes.

You can read more about your options for filing a lawsuit in the Danish courts at domstol.dk or contact your legal advisor/lawyer for advice on this.

Thank you for applying!

Our team will get back to you within 2–3 business days via email. Due to volume of submissions, we are not able to answer questions about your application status.

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Penning Financial Services ApS is registered with the Danish Financial Supervisory Authority as a 'virtual assets service provider' under FTID 17545. Penning Financial Services ApS (DK44645971) and Penning A/S (DK42312428) are part of Penning Group ApS (DK42310352), all companies registered and incorporated in Denmark. Hereinafter collectively referred to as 'Penning'. Penning does not provide any investment advice or recommendations of any kind, including whether to buy or sell any security or other assets. Penning cannot be held responsible for any costs, taxes, or other losses resulting from purchases of any assets, including but not limited to non-compliance with laws and restrictions in the customer's jurisdiction.